Privacy Policy

Last Updated: 19 April 2024

1. Introduction

The Philippine Air Force Integrated Dental Information System (PAF iDENTIS) Mobile App ("we" or "our") is dedicated to safeguarding the privacy and security of your personal and sensitive information. This Privacy Policy elucidates how we collect, utilize, disclose, and protect the data you provide through our mobile application. By using our services, you implicitly agree to the terms outlined in this policy.

2. Information We Collect

We may collect various types of information from you, which will serve specific purposes in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, including:

• Personal Information: We collect personal information such as name, contact details, date of birth, military serial number, or government-issued identification number to facilitate communication, verify identity, provide dental care services to the correct individual, and comply with legal requirements.
• Sensitive Health Information: Your sensitive health information, including dental records, treatment history, and medical conditions, is collected to provide tailored dental care services, ensure accurate diagnosis and treatment, and maintain comprehensive patient records in compliance with healthcare standards and regulations.
• Usage Data: We gather usage data, including interactions with the app, preferences, and device information, to improve our services, enhance user experience, and ensure the security and performance of our systems.

By providing these information, you consent to its collection and processing for the aforementioned purposes, ensuring compliance with the Data Privacy Act of 2012 and safeguarding your privacy and confidentiality. We adhere strictly to the principles of transparency, legitimate purpose, and proportionality, ensuring that the data collected is adequate and not excessive in relation to the purposes for which they are collected and processed. When providing personal or sensitive information, you will encounter a Declaration Checkbox that will be displayed to allow you to actively provide or deny consent before submitting your information. Checking the box indicates your agreement with the terms of this privacy policy before accessing our features.

3. How We Use Your Information

We are committed to protecting your personal information in accordance with Rule V of Republic Act No. 10173, the Data Privacy Act of 2012, and other relevant regulations. The collected information is used for various purposes, including but not limited to:

• Facilitating appointment bookings, rescheduling, and cancellations;
• Providing access to your dental health records for consultation and treatment planning;
• Communicating with you about your appointments and updates;
• Providing and improving our dental services;
• Improving the functionality and user experience of our mobile app;
• Complying with legal obligations and regulatory requirements.

We ensure that the processing of your personal information adheres to the principles of transparency, legitimate purpose, and proportionality as mandated by the Data Privacy Act of 2012. Our practices aim to safeguard your privacy rights and ensure the security and confidentiality of your data.

4. Data Security

We uphold stringent measures to safeguard your personal and sensitive information from unauthorized access, disclosure, alteration, or destruction. These measures are continuously reviewed and updated to align with industry standards and best practices. Key safeguards include, but are not limited to:

• Encryption of Data Transmission and Storage: All data transmitted between your device and our servers, as well as data stored within our systems, is encrypted using robust encryption protocols such as Secure Sockets Layer (SSL) to secure it against interception and unauthorized access.
• Implementation of Access Controls and Authentication Mechanisms: Access to your information is restricted to authorized personnel only.
• Regular Security Assessments and Audits: We conduct regular security assessments and audits of our systems, applications, and infrastructure to identify and address potential vulnerabilities and threats. These proactive measures help ensure the ongoing security and integrity of your data.
• Secure Software Development Practices: Our development processes adhere to secure coding standards and practices, incorporating security into every stage of software development to mitigate risks associated with software vulnerabilities.
• Employee Training and Awareness: Our staff undergo regular training and awareness programs on data protection and privacy best practices. This ensures that they understand their responsibilities in safeguarding your information and adhere to strict security protocols.

5. Sharing of Information

We adhere to the provisions outlined in Section 20, Rule IV of the Data Privacy Act of 2012 regarding the sharing of your information with third parties. Your data may be shared under the following circumstances:

• Authorized Dental Personnel and Health Service Providers: Your information may be shared with authorized dental personnel and health service providers directly involved in your treatment or in the delivery of our dental services. This ensures coordinated and effective healthcare delivery tailored to your needs.
• Higher Headquarters Reporting: In certain cases, we may share aggregated or anonymized data with higher headquarters for reporting purposes to monitor service utilization, service delivery improvement, or compliance with organizational standards.
• Government Agencies or Regulatory Authorities: We may disclose information to government agencies or regulatory authorities in compliance with legal mandates, and court orders, or to protect our rights and interests. For example, sharing data with health regulatory bodies for compliance audits or investigations.
• Explicit Consent: Your information may be shared with third parties based on your explicit consent obtained in accordance with this Privacy Policy. You have the right to control and specify the scope of such sharing.

6. Your Rights

You retain certain rights regarding your personal and sensitive information, empowering you to have control over your data within our app. Here's how you can exercise these rights step-by-step:

• Access, Review, and Correct Your Information:
1. Log in to your account within the app using your credentials.
2. Navigate to the 'Profile' section of the app.
3. Click 'Edit Information.'
4. This section allows you to access and review the data stored about you, including personal details.
• Request Corrections, Updates, or Deletion of Booking Details:
1. Go to the nearest PAF Dental Dispensary.
2. Show proof of identification such as a Military Identification Card.
3. Request correction, update, or deletion of booking information.

We are committed to assisting you in exercising your rights over your personal data. If you encounter any difficulties or require further assistance, please reach out to our customer support team for prompt and personalized assistance.

7. Updates to Privacy Policy

We reserve the right to modify or update this Privacy Policy periodically to reflect changes in our practices, technological advancements, or regulatory requirements. Any revisions will be effective immediately upon posting the updated policy within the mobile app. We encourage you to review this policy regularly for any amendments.

8. Contact Us

We value your feedback and are committed to open communication regarding our privacy policy and data handling practices. If you have any comments, suggestions, concerns, or requests pertaining to this Privacy Policy or the way we handle your data, please don't hesitate to reach out to us at ocafds@airforce.mil.ph or by clicking ‘Contact Us’ at the app’s Homepage. Your input helps us improve and ensure the protection of your privacy.

Thank you for entrusting the Philippine Air Force Integrated Dental Information System (PAF iDENTIS) Mobile App with your dental care management. We are dedicated to preserving the confidentiality and integrity of your personal and sensitive information while delivering quality healthcare services.